Support & FAQ

Making the decision to buy a hot tub is a big one. It’s not something you do every day, after all. Your lifestyle can have a significant impact on the decision to purchase a hot tub. Before making the decision, ask yourself these following questions:

1. Where in my backyard will I install a hot tub?
2. Will the hot tub be for my entire family, or just for me?
3. Will I benefit from fewer aches and pains, better sleep, and reduced stress?
4. Will I enjoy the convenience of access to a hydromassage in the comfort of my own home?
5. Will my family benefit from the additional family time in the spa?

If you said yes to one or more of the questions above, a hot tub might be right for you! Speak to one of our associates to learn more about the prices, sizes, and brands available to you.

• Stress Relief & Mental Wellness
  • The combination of warm water, buoyancy, and massaging jets helps reduce stress and anxiety.
  • Hydrotherapy promotes a calming effect, easing mental fatigue and improving mood.
• Muscle Relaxation & Pain Relief
  • Heat and jet massage soothe sore muscles, relieve joint pain, and reduce inflammation.
  • Ideal for people with arthritis, back pain, or post-workout soreness.
• Improved Sleep Quality
  • Soaking before bed can help regulate body temperature and promote deeper, more restful sleep.
• Enhanced Circulation
  • Warm water immersion stimulates blood flow, which supports cardiovascular health and healing.
• Detoxification & Skin Health
  • Sweating in a hot tub helps flush toxins and can improve skin tone and clarity.
• Social Connection & Family Bonding
  • Jacuzzi tubs create a relaxing space for quality time with loved ones, enhancing relationships.
• Home Wellness Retreat
  • A Jacuzzi transforms your home into a sanctuary for self-care, relaxation, and rejuvenation.
• Boosted Immune Function
  • Regular use may support immune health by reducing stress and improving sleep.
• Convenient Hydrotherapy
• Enjoy spa-level therapy at home without appointments or travel—perfect for busy lifestyles.

• Cleaner Water, Less Hassle
  • Jacuzzi’s exclusive TrueWater™ nanobubble system keeps water 99.9999% chlorine-free—meaning fewer chemicals, less maintenance, and a more comfortable soak.
• Built to Last
  • With over 100 years of hydrotherapy innovation, Jacuzzi hot tubs are engineered for durability and backed by strong warranties.
• Therapy That Works
  • Jets are placed for real relief, not just show—targeting back, neck, and leg tension with precision.
• Local Support You Can Count On
  • As Knoxville’s authorized dealer, they offer professional installation, service, and advice—no guesswork, no outsourcing.
• Affordable Wellness
  • With tubs starting at $99/month, you get premium features without stretching your budget.
• Energy-Efficient Design
  • Insulated shells and smart controls help keep operating costs low—even in winter.
• One-Stop Wellness Shop
• From hot tubs to saunas and massage chairs, they help you build a full home retreat with expert guidance.

Why Is My Hot Tub Foaming?

Foam is usually caused by contaminants in the water. These can include:

• Body lotions, oils, hair products, and cosmetics

• Laundry detergent residue on swimsuits and towels

• Low sanitizer levels or imbalanced water chemistry

• Old or overused water that needs refreshing

Foam is not harmful, but it’s a sign your water needs attention.

How to Fix It

1. Test Your Water Chemistry

• Check sanitizer (chlorine/bromine), pH, and alkalinity levels.

• Adjust as needed using Jacuzzi-approved chemicals.

2. Rinse Before You Soak

• Shower before entering to reduce lotions and oils.

• Avoid wearing freshly laundered swimsuits without rinsing.

3. Clean or Replace Filters

• Dirty filters can recirculate contaminants.

• Rinse weekly and replace every 12–18 months.

4. Use a Foam Reducer

• Add a small amount of anti-foam product.

• This offers quick relief but is not a long-term fix.

5. Drain & Refill (if needed)

• If foam persists, it may be time to refresh your water.

• We recommend draining every 3–4 months.

Preventing Future Foam

• Rinse swimsuits thoroughly before use.

• Limit use of oils, lotions, and hair products before soaking.

• Maintain regular water care using your Jacuzzi maintenance kit.

• Schedule routine service with our team to keep your spa in peak condition.

If you are talking about wiring and disconnect for your 240v hot tub we can give you a range.. Although we do not perform any electrical services our selves we can recommend some licensed and trustworthy electricians in the area to help. Typically running the new electrical for you spa can range from $1000 - $2500. A lot of factors play into this pricing and will dependent on many factors. Such as distance to box, buried cables, etc. Please feel free to reach out if you have any questions.  We also have a good selection of 120v (standard outlet) hot tubs available. 

• Jacuzzi Hot Tub & Swim Spa Manuals Can Be Found Here: Jacuzzi Owners Manuals
• Jacuzzi Hot Tub Pre Delivery Guides Can Be Found Here:  Pre Delivery Guide

At this time we do not, however from our experience in the industry we can recommend qualified technicians to look at your hot tub and provide you with repair options. 

We will deliver your product to your desired location within 30 miles of our showroom, hook up to existing electrical, assemble any accessories that you may have, test your hot tub, and begin to fill it. (Filling a hot tub can take in excess of one to two hours)

A wet test is the best way to find the features and jet placement you like in your hot tub. We can schedule a Wet Test after hours for you to test out various hot tubs in our store. Although we don't have every spa available to test we always have a good variety of tubs available to test in our store to give you a complete picture. We encourage everyone do schedule a wet test before purchasing a hot tub or swim spa.